Characteristics of CSI
CHARACTERISTIC:
Intelligent: Real-time access to data on key performance indicators and ability to "net" fees and split payments
The system will provide connectivity to a myriad of databases that will feed a data warehouse. System programming (business intelligence) will utilize this warehouse to supply data at the desktop for transaction volumes, revenue collection, wait times, etc. In many cases, users will be able to access the warehouse to conduct real-time data analysis in lieu of requesting ad hoc reports. An interface to the agency's enterprise resource planning (ERP) system (PIPs at this time) will create connectivity between customer trends and budgetary impacts.
Global Benefits/Impacts
Questions from customers, business partners, and stakeholders can be researched and answered through the real-time analysis of warehouse data. This will facilitate faster response times and support "first contact" resolution.
Paper production reports will be automated. Management reports will be replaced by an enhanced dashboard, which provides information on the agency's key performance indicators. Management will be able to utilize access to warehouse data to manage productivity, monitor transaction volumes, revenue, trends, employee performance and identify training needs based on performance.
Real-time access to the data warehouse would enable staff the ability to query, download data, and develop many ad hoc reports directly from the desktop.
All DMV employees who provide data to external sources will utilize the same data warehouse. This will help ensure the provision of consistent responses to statistical questions.