Characteristics of CSI

CHARACTERISTIC
Service-Oriented: Customer-facing processes and seamless outcomes

Work-flows embedded in the system will ensure that any interdependent inputs from multiple DMV functional areas required to produce a decision or product will occur in the proper sequence. Status data on these interdependent inputs will be available at the desktop. System screens will be user friendly-all fields will have full labels instead of a myriad of codes. Common layouts will be used for all screen designs and browser-based technology will support quick navigation. On-line help will be available. Incorporation of many of our procedures as "business rules" will enable staff to focus on problem resolution.

Global Benefits/Impacts

Transactions requiring supervisory or management approval will be automatically routed to appropriate staff for action and returned to complete the transaction.

Business rules will be embedded in the system to ensure statutory requirements and many procedures are followed automatically.

Wherever possible, business rules and correspondence will be established and maintained by the appropriate business area. Historical versions of correspondence will be maintained so employees can quickly and easily see the actual version sent to an individual customer. Changes to the text of programmed correspondence, in many cases, will be made by business users instead of ITS. This will reduce the programming hours needed to implement legislative changes.

On-line help will assist staff in understanding the information on the customer, business partner, or stakeholder record. This will enable staff to resolve problems and answer questions without having to transfer callers to "functional experts" in other areas of the agency.

Universal processing steps will apply to all products tied to the core functions.

Benefits By Administration