Characteristics of CSI
CHARACTERISTIC
State-of-the-Art: Leverage all the benefits that today’s technology offers
Transaction processing will be based on the agency’s core business functions — credentialing, tax processing, and financial management. Electronic forms will be available and paper applications will be eliminated wherever possible. Workflow for processes will be built into the system with the flexibility to change a process flow easily to implement legislative changes. Utilization of workflow software will support electronic approval processes, as needed, for transaction completion. The system will contain the capability to suspend a transaction and maintain it in a pending status for future action or completion. All incoming correspondence will be imaged in the mail room and routed electronically. Digital images of incoming correspondence, outgoing correspondence, and applications/supporting documents submitted to DMV as part of transaction processing will be accessible at the desktop and will be tied to the appropriate records for all customers, business partners, and stakeholders.
Global Benefits/Impacts
Electronic forms will replace paper, whenever possible, allowing customers and business partners to conduct portions of the needed data entry for us. Automated workflows will support internal distribution and tracking of electronic documents (for example, correspondence, supply orders, invoices, contracts, grants, et cetera) and external electronic forms requiring further analysis and/or approval (for example, driver license application, medical, Operating Authority, et cetera) .
Managers and supervisors will receive electronic notification of the need to log into the system to complete needed reviews and/or approvals of forms, decision briefs, point sheets, transactions, et cetera.
Workflow will automatically route specific transactions, forms, and documents to other areas or a supervisor/manager to complete the steps necessary to complete a transaction or finalize a document. Transactions requiring supervisory approval may be held in a transaction suspense status and automatically forwarded to supervisors for approval.