Department of Motor Vehicles CSI Project
Welcome to DMV's CSI (Systems Redesign) site.
Visit this site periodically for the latest news about plans, progress and issues related to CSI. Get acquainted with the systems redesign project now by reading the following overview.
What is CSI?
The Citizen Services System (CSS) was developed in the late '80s. A lot has changed since then. It's time for DMV to change, too. It's time for us to rethink the way we do business and to build a technological infrastructure that makes conducting our business functions and serving customers easier, more efficient, and more secure. That's systems redesign!
We have already named our system, CSI, which embodies these goals:
C = Customer-Centric
S = Secure, Service-Oriented, State-of-the-Art
I = Intelligent
and Tully Welborn, project manager.
Vision and Scope
The vision of the CSI system redesign project is based on utilizing a fully integrated system to serve and manage our customers, our contractual business partners and our stakeholders. The scope includes, but is not limited to credentialing, tax processing and financial management.
A Little Background
The Virginia DMV provides a multitude of services to private citizens, transportation entities, courts, law enforcement agencies, government agencies, insurance companies, and related transportation clients. The agency employs more than 2,000 full and part-time employees to collect transportation revenues, issue numerous types of credentials, and process tax filings for fuels tax, rental tax, and the International Fuels Tax for motor carriers. Through a network of 74 Customer Service Centers (CSCs), 13 Motor Carrier Weigh Stations, 56 DMV Selects (license agents) and a headquarters location, DMV annually issues over 1.7 million driver's licenses, registers almost 6.4 million vehicles, weighs approximately 17.5 million trucks, and collects over $2.2 billion in revenue. Currently, all of this is accomplished using disparate and outdated automated systems that run independently and on multiple, diverse platforms dating back to the late 80's.
During agency strategic planning efforts several years ago, DMV recognized that in order to effectively meet its mission and the ever-changing needs of our customers, the agency needed to re-engineer its business processes and build a comprehensive, integrated automated solution to support the core business functions.