Department of Motor Vehicles CSI Project
Welcome to DMV's CSI (Systems Redesign) site.
Visit this site periodically for the latest news about plans, progress and issues related to CSI. Get acquainted with the systems redesign project now by reading the following overview.
What is CSI?
The Citizen Services System (CSS) was developed in the late '80s. A lot has changed since then. It's time for DMV to change, too. It's time for us to rethink the way we do business and to build a technological infrastructure that makes conducting our business functions and serving customers easier, more efficient, and more secure. That's systems redesign!
We have already named our system, CSI, which embodies these goals:
C = Customer-Centric
S = Secure, Service-Oriented, State-of-the-Art
I = Intelligent
and Tully Welborn, project manager.
Vision and Scope
The vision of the CSI system redesign project is based on utilizing a fully integrated system to serve and manage our customers, our contractual business partners and our stakeholders. The scope includes, but is not limited to credentialing, tax processing and financial management.
A Little Background
The Virginia DMV provides a multitude of services to private citizens, transportation entities, courts, law enforcement agencies, government agencies, insurance companies, and related transportation clients. The agency employs more than 2,000 full and part-time employees to collect transportation revenues, issue numerous types of credentials, and process tax filings for fuels tax, rental tax, and the International Fuels Tax for motor carriers. Through a network of 74 Customer Service Centers (CSCs), 13 Motor Carrier Weigh Stations, 56 DMV Selects (license agents) and a headquarters location, DMV annually issues over 1.7 million driver's licenses, registers almost 6.4 million vehicles, weighs approximately 17.5 million trucks, and collects over $2.2 billion in revenue. Currently, all of this is accomplished using disparate and outdated automated systems that run independently and on multiple, diverse platforms dating back to the late 80's.
During agency strategic planning efforts several years ago, DMV recognized that in order to effectively meet its mission and the ever-changing needs of our customers, the agency needed to re-engineer its business processes and build a comprehensive, integrated automated solution to support the core business functions.
CSI Team
Front Row: Tully Welborn, Karen Chappell
Second Row: Jean Patton, JoAnn McKay, Natalya Khabinsky, Olga Solomonova, Nalini Premkumar, Terry Witt, Martha Freeland, Angie Turner, Jamie Habecker, Patricia Pringle
Third Row: Will Burke, Russell Lum, Maureen Otto, Linda Ford, Angela Rank, Billie Vaughn, Tracy Williams, M Jane Gilbreath, Pamela Lamberta, LaTrice Ampy
Fourth Row: Giuseppe Croce, Jade Noyce, Darcye Henson, Curtis Chisholm, Betty Milby, Tim Rose, Diane Powers, Yolanda Fleming, Glenn Cook
Fifth Row: Stef Esposito, Mike DePhillip, Nicolle Lahr, Kathy Aebischer, Deb Kroeger, Douglas Mack, Terrance Ramirez, Margaret Skelton, Vivian Huddle, Ken Holsten, Dallas Barker, Lawrence Scott, Pam Kenney, Chuck Wandling
Sixth Row: Nick Danforth, Betty Jesse, Nancy Saunders, Robert Baber, Robin Brown, Eric Mortensen, Cindy Sussan, Robert Fye, Doug Burris, Jim Davidson, Daniel Hearn, Mike Farnsworth, Greg Hopper, Greg Robinson, Paul Coburn, Gerritt Labuschagne, Cirk Foxwell, Clay Kaufman, Chris Nicholl, Frank Denson
Missing: Dave Brown, Angela Burrell, Don Estes, Ron Giddings, Katy Lloyd, Judy Vesely