Greetings from Karen Chappell, CSI Project Sponsor

The Department of Motor Vehicle's (DMV) CSI systems redesign project is transforming DMV's age-old driver, vehicle and motor carrier systems into one comprehensive, modern system that is responsive to the ever-changing needs of the business, our customers and our business partners. Our new system will allow DMV to conduct business transactions in the easiest, most efficient and most secure manner possible.

The systems redesign project relies heavily on the seven process areas identified in phase one - Service Delivery, Credentialing, Business Intelligence, Financial Management, Inventory Management, Tax Processing and Administer Infrastructure. All of the process areas function together to create an integrated customer experience; however, service delivery serves as the initial point of entry into the new system. Everything starts and ends here. Through service delivery, a 360 degree view of the customer, stakeholder or business partner is visible. This serves as the foundation of customer relationship management. As transactions are processed, the system passes information from Service Delivery to the other process areas as needed for verification, fee calculation, credential validation, inventory tracking, processing tax payments and more.

All areas of the system share common screen designs and functionality regardless of the process area(s) the system uses to retrieve information. This will ensure consistent transaction processing and enable staff in one area to assist with backlogs in another area without the need for extensive training.

The new CSI system will also be easily integrated with existing and future DMV systems, as well as external vendor systems, such as the new queuing system DMV purchased for our customer service centers. The system will also be flexible to allow the agency to make changes more easily to accommodate new legislation, new technologies and changing customer demands.

This is an exciting time for DMV as the agency takes part in a cutting-edge business transformation. The CSI systems redesign is an integral part of DMV's transformation efforts and will create a modern, state-of-the-art technological infrastructure that will change the way DMV does business and serves customers.

This website is for you - to get background information on the CSI systems redesign, updates about our progress, and to provide us with feedback. We want to hear from you as we work to create the new DMV.

Sincerely,

Karen Chappell
Deputy Commissioner for Operations