Greetings from Dave Burhop

Welcome to DMV's CSI systems redesign project. DMV currently relies on more than a dozen different information technology systems, some more than 20 years old, to process transactions and maintain customer records. These outdated systems run independently on multiple, diverse platforms. Our systems redesign project - called CSI - is converting DMV's age-old driver, vehicle and motor carrier systems into one comprehensive system that is responsive to the ever-changing needs of the business, our customers and our business partners. The CSI system will allow DMV to conduct business transactions in the easiest, most efficient and most secure manner possible.

The CSI project relies heavily on the seven process areas - Service Delivery, Credentialing, Business Intelligence, Financial Management, Inventory Management, Tax Processing and Infrastructure Services. All of the process areas function together to create an integrated customer experience; however, Service Delivery serves as the initial point of entry into the new system. Everything starts and ends here. Through Service Delivery, a 360 degree view of the customer, stakeholder or business partner is visible. This serves as the foundation of customer relationship management. As transactions are processed, the system passes information from Service Delivery to the other process areas as needed for verification, fee calculation, credential validation, inventory tracking, processing tax payments and more.

All areas of the system will share common screen designs and functionality regardless of the process area(s) the system uses to retrieve information. This will ensure consistent transaction processing and enable staff in one area to assist with backlogs in another area without the need for extensive training.

The new CSI system will also be easily integrated with existing and future DMV systems, as well as external vendor systems, such as the Driver's License Central Issue (DLCI) that was implemented last year and the new queuing system that is scheduled to be installed in DMV's customer service centers this spring. The system will also be flexible to allow the agency to make changes more easily to accommodate new legislation, new technologies and changing customer demands.

This is an exciting time for DMV as the agency takes part in a cutting-edge modernization.

This website is for you - to get background information on the CSI project, updates on our progress and to provide us with feedback. We want to hear from you as we work to create the future of DMV.

Sincerely,

Dave Burhop
Chief Information Officer