Design Forum (February 14, 2009 - March 2010)
DMV requires a comprehensive, integrated solution to support its core business functions of credentialing, tax processing, and financial management. The new solution will be based on seven core process areas: Service Delivery, Credentialing, Tax Processing, Financial Management, Infrastructure Services, Inventory, and Business Intelligence. It will also provide improved efficiency and productivity through the use of new technology, a re-engineered service delivery model, and improved business process methods.
The CSI team is currently staffed primarily with DMV employees and augmented as needed by contractors from the SMSA contract, which is managed by Computer Aid Incorporated. The team is developing a conceptual design for inclusion in a new RFP that will be issued in March 2010 for development and implementation of the new system. The utilization of these additional contractors was approved by the Department of Planning and Budget.
The activities the CSI team is currently focusing on include:
- Complete refinement activities on approximately 130 use case artifacts that represent DMV's core business functions.
- Complete business process re-engineering work sessions and refinement of the resultant use case artifacts for the Service Delivery component.
- Define and document the Conceptual Architecture which incorporates the Commonwealth of Virginia Enterprise Technical Architecture standards that will be validated by a third party.
- Define and document a preliminary Data Conversion Plan.
The CSI team plans to utilize as much of the Commonwealth's Business Intelligence software as possible to improve the agency's ability to use data and key performance indicators. If necessary, the agency may add additional business intelligence functionality through custom off the shelf (COTS) software in order to better manage operations by making data available in real-time or near real-time at the desktop and will allow DMV to offer shopping cart functionality on our web site. As well, the functionality will also provide for the detection of fraudulent activities.
DMV will refine the final scope of CSI as needed to stay within the existing budget. Any refinements to the CSI scope will be based on a prioritization of business requirements that were completed during Phase II. The agency hopes to include all critical requirements identified. Requirements identified as important or desirable will be considered based on cost, risk, time to build and organizational impact.
DMV anticipates that the CSI solution will replace approximately 23 disparate systems and standalone databases that currently run independently or on multiple and diverse platforms. There is also a variety of approximately 14 internal and external interfaces utilized in the current systems that will need to be available in the modernized system as well.
The final scope, proposed go-forward plan, contract modifications and an updated cost/benefit analysis will be presented for review and approval before DMV proceeds with building the new system.
Once DMV receives approval for the build, development and implementation (D&I) activities will be performed in an iterative fashion and will result in distinct releases to minimize disruption to the agency yet not delaying benefits of the new system.
Development and Implementation will also include data cleansing, data conversion and mapping activities as well as provide training plans and training to DMV system users and DMV's information technology staff.