CSI (System Redesign) Project
Credentialing
The Credentialing team is responsible for bringing DMV's issuance, renewal, sanction and reinstatement processes into alignment with the five characteristics of CSI:
- Customer-Centric - DMV will better assess our customers' needs, because new screen designs will display all credentials held by a customer.
- Service-Oriented - Using electronic forms where possible will foster a paperless environment where employees can focus on customers, not paperwork.
- State-of-the-Art - Utilizing the latest in technological advances will provide State-of-the-Art capabilities.
- Secure - DMV will continue to implementing internal controls to detect fraud and ensure the confidentiality of our customers' personal data.
- Intelligent - DMV will continue to interface with external systems to verify and/or retrieve data to ensure proper authentication and validation in our processes.
Team Information
Process Coordinator
| Name | Department/Business | Phone | |
|---|---|---|---|
| Angela Burrell | DMV CSI | (804) 367-0510 | Angela.Burrell@dmv.virginia.gov |
Issue/Renew Business Partners (BP)
| Name | Department/Business | |
|---|---|---|
| Peggy Bailey | Motor Vehicle Dealer Board | Peggy.bailey@mvdb.virginia.gov |
| David Bolling | Virginia Independent Dealers Assoc. | David@viada.org |
| Barry Boothe | VCE | Barry.Boothe@vadoc.virginia.gov |
| Sue Braswell | VATRO | Sue@vatro.org |
| Robert Breitenbach | VCU-Transportation Trng Ctr | rbreiten@vcu.edu |
| Sandra Burwell | A-Plus Driver Improvement | SWBurwell@aol.com |
| Richard Cordle | Treasurer/DMV Select | Cordler@chesterfield.gov |
| Prin Cowan | Motor Vehicle Dealer Board | Prin.cowan@mvdb.virginia.gov |
| Ti-Lea Downing | DMV Select | Mineral@louisa.net |
| Tammy Fenderson | VADA | Tamerajt@aol.com |
| Charlie Finley | VADA | Charfinley@mindspring.com |
| Anne Gambardella | Virginia Automobile Dealers Assoc. | AGambardella@VADA.com |
| Joseph Horbal | Commissioner of Revenue | Horbalj@Chesterfield.gov |
| Michael Herndon | Wilson Trucking | JMHerndon@wilsontrucking.com |
| David Hollis | VCE | David.Hollis@vadoc.virginia.gov |
| Peter Iaricci | VIADA | Vipmotors@verizon.net |
| Paul Kovalik | UPS | pkovalis@ups.com |
| Eric Lowe | State Corporation Commission | Eric.Lowe@scc.virginia.gov |
| Mitch Nuckles | Commissioner of Revenue | Mitchell.Nuckles@Lynchburgva.gov |
| Teresa Patsel | State Corporation Commission | Teresa.Patsel@scc.virginia.gov |
| Bill Ploof | Corporate Fleets | fleetsouth@hughes.net |
| Hank Ramsey | VADA | Ramseycrest2@aol.com |
| Charlotte Roop | Catlin Custom Cycles | Charlotte.Roop@ckccustoms.com |
| James Sorrell | ADJ Driver Improvement | Adj23@comcast.net |
| Dale Sorrell | ADJ Driver Improvement | ADJ23@comcast.net |
| Ann Thomas | Commissioner of the Revenue, Yorktown | Thomasa@yorkcounty.gov |
| Vanessa Wigand | DOE | Vanessa.Wigand@doe.virginia.gov |
Sanctioning/Reinstatement Business Partners (BP)
| Name | Department/Business | |
|---|---|---|
| Bud Cox | Virginia State Police | Bud.Cox@vsp.virgina.gov |
| Rhonda Gardner | Court Services Manager (J & DR) | rgardner@courts.state.va.us |
| Norma Gates | Circuit Court Service Manager | ngates@courts.state.va.us |
| Tom Greene | Nationwide Insurance | Greenet7@nationwide.com |
| Sylvester Jones | Department of Social Services | Sylvester.Jones@dss.virginia.gov |
| Ruth Lipp | Court Management Analyst | rLipp@courts.state.va.us |
| Judith Majette | Henrico County General District Ct | Jmajette@courts.state.va.us |
| Steve Margeson | Department of Social Services | Steve.Margeson@dss.virginia.gov |
| Robert Palmer | Courts | BPalmer@courts.state.va.us |
| Martha Savage | Department of Social Services | Martha.Savage@dss.virginia.gov |
| Barbara Shaw | Court Management Analyst | BShaw@courts.state.va.us |
Documents
- Credentialing: Meeting Summary: March 3, 2008
- Credentialing: Meeting Summary: February 20, 2008
- Credentialing: Meeting Summary: February 13, 2008
- Credentialing: Meeting Summary: February 6, 2008
- Credentialing: Meeting Summary: January 30, 2008
- Credentialing: Meeting Summary: January 23, 2008
- Credentialing: Meeting Summary: January 16, 2008
- Credentialing: Meeting Summary: January 9, 2008
- Credentialing: Meeting Summary: December 19, 2007
- Credentialing: Meeting Summary: December 12, 2007
- Credentialing: Meeting Summary: December 5, 2007
- Credentialing: Meeting Summary: November 28, 2007
- Credentialing: Meeting Summary: November 7, 2007
- Credentialing: Meeting Summary: October 31, 2007
- Credentialing: Meeting Summary: October 24, 2007
- Credentialing: Meeting Summary: October 17, 2007
- Credentialing: Meeting Summary: October 3, 2007
- Credentialing: Meeting Summary: September 26, 2007
- Credentialing: Meeting Summary: September 19, 2007
- Credentialing: Meeting Summary: September 5, 2007
- Credentialing: Meeting Summary: August 29, 2007
- Credentialing: Meeting Summary: August 15, 2007
- Credentialing: Meeting Summary: August 8, 2007
- Credentialing: Meeting Summary: August 1, 2007
- Credentialing: Meeting Summary: July 25, 2007
- Credentialing: Meeting Summary: July 18, 2007
- Credentialing: Meeting Summary: July 11, 2007
- Credentialing: Meeting Summary: June 27, 2007
- Credentialing: Meeting Summary: June 20, 2007
- Credentialing: Meeting Summary: June 13, 2007
- Credentialing: Meeting Summary: June 6, 2007
- Sanctioning Sub-Team - Fleet Renewal/Remittance Meeting Summary: September 3, 2008
- Sanctioning Sub-Team - VASAP: Meeting Summary: August 25, 2008
- Sanctioning and Reinstatment: Meeting Summary: August 20, 2008
- Sanctioning and Reinstatment: Meeting Summary: July 29, 2008
- Sanctioning Sub-Team - Commercial Licensing: Meeting Summary: July 1, 2008
- Sanctioning Sub-Team - Operating Authority: Meeting Summary: June 24, 2008
- Sanctioning Sub-Team - DI Hearing: Meeting Summary: June 23, 2008
- Sanctioning and Reinstatment: Meeting Summary: June 18, 2008
- Sanctioning Sub-Team - Unsatisfied Judgments: Meeting Summary: June 17, 2008
- Sanctioning and Reinstatment: Meeting Summary: June 11, 2008
- Sanctioning and Reinstatment: Meeting Summary: June 4, 2008
- Sanctioning and Reinstatment: Meeting Summary: May 21, 2008
- Sanctioning and Reinstatment: Meeting Summary: May 14, 2008
- Sanctioning Sub-Team - Unsatisfied Judgments: Meeting Summary: May 9, 2008
- Sanctioning and Reinstatment: Meeting Summary: May 7, 2008
- Sanctioning and Reinstatment: Meeting Summary: April 9, 2008
- Sanctioning and Reinstatment: Meeting Summary: April 2, 2008
- Sanctioning Sub-Team - Unsatisfied Judgments: Meeting Summary: March 31, 2008
- Sanctioning Sub-Team - Special Plates: Meeting Summary: March 27, 2008
- Sanctioning and Reinstatment: Meeting Summary: March 26, 2008
- Sanctioning Sub-Team - Special Plates: Meeting Summary: March 20, 2008
- Sanctioning and Reinstatment: Meeting Summary: March 19, 2008
- Sanctioning Sub-Team - Special Plates: Meeting Summary: March 17, 2008
- Sanctioning and Reinstatment: Meeting Summary: March 12, 2008
- Sanctioning and Reinstatment: Meeting Summary: March 5, 2008
- Sanctioning and Reinstatment: Meeting Summary: February 27, 2008
- Sanctioning and Reinstatment: Meeting Summary: February 20, 2008
- Sanctioning Sub-Team - Insurance Verification: Meeting Summary: February 19, 2008
- Sanctioning Sub-Team - Commercial Licensing: Meeting Summary: February 14, 2008
- Sanctioning and Reinstatment: Meeting Summary: February 13, 2008 - morning
- Sanctioning and Reinstatment: Meeting Summary: February 13, 2008 - afternoon
- Sanctioning and Reinstatment: Meeting Summary: February 6, 2008
- Sanctioning and Reinstatment: Meeting Summary: January 30, 2008
- Sanctioning Sub-Team - Commercial Licensing: Meeting Summary: January 29, 2008
- Sanctioning Sub-Team - Commercial Licensing: Meeting Summary: January 28, 2008
- Sanctioning Sub-Team - Disabled Placard Violators: Meeting Summary: January 25, 2008
- Sanctioning and Reinstatment: Meeting Summary: January 23, 2008
- Sanctioning and Reinstatment: Meeting Summary: January 9, 2008
- Sanctioning and Reinstatment: Meeting Summary: December 12, 2007
- Sanctioning and Reinstatment: Meeting Summary: Decemver 5, 2007
- Sanctioning and Reinstatment: Meeting Summary: November 28, 2007
- Sanctioning and Reinstatment: Meeting Summary: November 14, 2007
- Sanctioning and Reinstatment: Meeting Summary: November 7, 2007
- Sanctioning and Reinstatment: Meeting Summary: October 31, 2007
- Sanctioning and Reinstatment: Meeting Summary: October 24, 2007
- Sanctioning and Reinstatment: Meeting Summary: October 17, 2007
- Sanctioning and Reinstatment: Meeting Summary: October 10, 2007
- Sanctioning and Reinstatment: Meeting Summary: October 3, 2007
- Sanctioning and Reinstatment: Meeting Summary: September 26, 2007
- Sanctioning and Reinstatment: Meeting Summary: September 19, 2007
- Sanctioning and Reinstatment: Meeting Summary: September 5, 2007
- Sanctioning and Reinstatment: Meeting Summary: August 27, 2007
- Sanctioning and Reinstatment: Meeting Summary: August 22, 2007
- Sanctioning and Reinstatment: Meeting Summary: August 15, 2007
- Sanctioning and Reinstatment: Meeting Summary: August 8, 2007
NOTICE: All information and documentation found on this site is to be considered draft and work in progress.