CSI (System Redesign) Project

Credentialing

The Credentialing team is responsible for bringing DMV's issuance, renewal, sanction and reinstatement processes into alignment with the five characteristics of CSI:

Customer-Centric - DMV will better assess our customers' needs, because new screen designs will display all credentials held by a customer.
Service-Oriented - Using electronic forms where possible will foster a paperless environment where employees can focus on customers, not paperwork.
State-of-the-Art - Utilizing the latest in technological advances will provide State-of-the-Art capabilities.
Secure - DMV will continue to implementing internal controls to detect fraud and ensure the confidentiality of our customers' personal data.
Intelligent - DMV will continue to interface with external systems to verify and/or retrieve data to ensure proper authentication and validation in our processes.

Team Information

Process Coordinator

Name	Department/Business	Phone	Email
Angela Burrell	DMV CSI	(804) 367-0510	Angela.Burrell@dmv.virginia.gov

Issue/Renew Business Partners (BP)

Name	Department/Business	Email
Peggy Bailey	Motor Vehicle Dealer Board	Peggy.bailey@mvdb.virginia.gov
David Bolling	Virginia Independent Dealers Assoc.	David@viada.org
Barry Boothe	VCE	Barry.Boothe@vadoc.virginia.gov
Sue Braswell	VATRO	Sue@vatro.org
Robert Breitenbach	VCU-Transportation Trng Ctr	rbreiten@vcu.edu
Sandra Burwell	A-Plus Driver Improvement	SWBurwell@aol.com
Richard Cordle	Treasurer/DMV Select	Cordler@chesterfield.gov
Prin Cowan	Motor Vehicle Dealer Board	Prin.cowan@mvdb.virginia.gov
Ti-Lea Downing	DMV Select	Mineral@louisa.net
Tammy Fenderson	VADA	Tamerajt@aol.com
Charlie Finley	VADA	Charfinley@mindspring.com
Anne Gambardella	Virginia Automobile Dealers Assoc.	AGambardella@VADA.com
Joseph Horbal	Commissioner of Revenue	Horbalj@Chesterfield.gov
Michael Herndon	Wilson Trucking	JMHerndon@wilsontrucking.com
David Hollis	VCE	David.Hollis@vadoc.virginia.gov
Peter Iaricci	VIADA	Vipmotors@verizon.net
Paul Kovalik	UPS	pkovalis@ups.com
Eric Lowe	State Corporation Commission	Eric.Lowe@scc.virginia.gov
Mitch Nuckles	Commissioner of Revenue	Mitchell.Nuckles@Lynchburgva.gov
Teresa Patsel	State Corporation Commission	Teresa.Patsel@scc.virginia.gov
Bill Ploof	Corporate Fleets	fleetsouth@hughes.net
Hank Ramsey	VADA	Ramseycrest2@aol.com
Charlotte Roop	Catlin Custom Cycles	Charlotte.Roop@ckccustoms.com
James Sorrell	ADJ Driver Improvement	Adj23@comcast.net
Dale Sorrell	ADJ Driver Improvement	ADJ23@comcast.net
Ann Thomas	Commissioner of the Revenue, Yorktown	Thomasa@yorkcounty.gov
Vanessa Wigand	DOE	Vanessa.Wigand@doe.virginia.gov

Sanctioning/Reinstatement Business Partners (BP)

Name	Department/Business	Email
Bud Cox	Virginia State Police	Bud.Cox@vsp.virgina.gov
Rhonda Gardner	Court Services Manager (J & DR)	rgardner@courts.state.va.us
Norma Gates	Circuit Court Service Manager	ngates@courts.state.va.us
Tom Greene	Nationwide Insurance	Greenet7@nationwide.com
Sylvester Jones	Department of Social Services	Sylvester.Jones@dss.virginia.gov
Ruth Lipp	Court Management Analyst	rLipp@courts.state.va.us
Judith Majette	Henrico County General District Ct	Jmajette@courts.state.va.us
Steve Margeson	Department of Social Services	Steve.Margeson@dss.virginia.gov
Robert Palmer	Courts	BPalmer@courts.state.va.us
Martha Savage	Department of Social Services	Martha.Savage@dss.virginia.gov
Barbara Shaw	Court Management Analyst	BShaw@courts.state.va.us

Documents

NOTICE: All information and documentation found on this site is to be considered draft and work in progress.