CSI (System Redesign) Project

Service Delivery

Encompassing all process areas, the Service Delivery team will work discover how we can bring a 360 degree view to every customer, business partner (including vendors, contracts, and grantees) and stakeholder interaction. We will develop a customer profile that will provide complete, chronological information on every contact, transaction, or contract. Information on future contacts, such as vehicle renewals, driver's license renewals, and contract expiration dates, will be included as well. Employees will be able to "drill down" to view digital images of any correspondence received from and/or mailed to the customers, business partners, and stakeholders, as well as digital images of any applications and supporting documents that have been submitted to the agency. All of this will be accessible to staff at their desktops.

Process Coordinator

Name	Department/Business	Phone	Email
Terry Witt	DMV CSI	(804) 497-7104	Terry.Witt@dmv.virginia.gov

Service Delivery Business Partners (BP)

Name	Department/Business	Email
Peggy Bailey	Motor Vehicle Dealer Board	Peggy.Bailey@mvdb.virginia.gov
Prin Cowan	Motor Vehicle Dealer Board	Prin.Cowan@mvdb.virginia.gov
Scott Fowler	Virginia.gov	Sfowler@virginiainteractive.org
Reggie Wilson	State Board of Elections	Reggie.Wilson@sbe.virginia.gov
Garry Ellis	NVRA/Voter Registration Coordinator State Board of Elections	Garry.Ellis@sbe.virginia.gov
Nelly Romero	VPO Director Dept of General Services - SBE	Nelly.Romero@dgs.virginia.gov
Susan Lee	Manager, Election Uniformity State Board of Elections	slee@sbe.virginia.gov

Documents

NOTICE: All information and documentation found on this site is to be considered draft and work in progress.