Ineligibility to Renew Online, by Telephone or by Mail

We are unable to renew your driver's license online, by telephone or by mail if:

You hold a commercial driver's license (CDL).
You are required to take the knowledge exam.
You are under 21 and you have received one or more traffic convictions.
Your license has expired.
Your license is suspended or revoked.
You have failed the DMV vision screening.
You are restricted to daylight driving only.
You want to have the vision restriction removed from your driver's license after having laser surgery to correct your vision.
Your name needs to be changed or corrected on your driver's license.
You hold a learner's permit.
You hold a Virginia ID card.
You owe money to DMV for a prior transaction.
You have a profile picture on your driver's license.
Your driver's license expired more than one year ago.
Your driver's license will not expire for 2 or more years.
You have a driver's license image that needs to be retaken.
Your customer number on file needs verification.
You do not have a Virginia address.
You have moved out-of-state and gotten a new license in that state.
You hold a driver's license with a school bus (S) endorsement.
You have a social security number (SSN) that does not match your SSN on file with the Social Security Administration (SSA).
You are required to present proof of legal presence.
Your last renewal was completed using an alternate renewal method (online, by touch-tone telephone or mail).
You are under medical review.
You are age 80 or older. (You must take the vision screening test.)

Please contact us if you have questions.